In order to ensure the product safety from the field to the table and to provide reliable products to customers, ŞOK Marketler attaches great importance to providing products that care for the health of millions of customers who shop in its stores and do not compromise on national and international quality standards.
Product safety and quality processes are managed in accordance with the Integrated Management System, certified with the ISO 9001: 2015 Quality System Management standard. The Company requires suppliers to obtain at least one of the certificates, such as BRC Global Standard for Food Safety and FSSC 22000 Food Safety System certifications; and relevant audits are carried out accordingly. Existing suppliers are audited periodically twice a year and spontaneously when necessary, which contributes to their performance. Moreover, the audits include inspections on compliance with the Ministry of Food, Agriculture and Livestock Turkish Food Codex Legislation; halal food inspections; and in other areas, depending on the type of product, such as weight, packaging, labeling, etc.
ŞOK Marketler manufactures all of its exclusive-branded products in international food safety management certified facilities and controls the conformity of the products with the principles of consumer health and safety.
The Company also conducts audits at sales points and storage facilities, in addition to those audits carried out with suppliers. To this end, product safety checks are conducted in ŞOK’s stores and warehouses, thus ensuring compliance with international quality standards.
Call Management
Thanks to the Call Management system installed on ŞOKNET, products with quality problems originating from the supplier are prevented from reaching customers. Through the system, stores report defective products; the quality team answer these calls by controlling the relevant product and recording, in the form of calls, the product defects arising from the production of the supplier. Suppliers, meanwhile, display the defective products on the same system and take the necessary actions to fix them. As a result of this system, the Company protects the health and safety of customers, reduces customer complaints and product disposal rates, and improves suppliers’ quality and food safety systems.